These are the main departments you’ll come across when you visit an NHS hospital in the UK.
NHS accident and emergency departments are open 24 hours a day, 365 days a year throughout the UK to treat people with serious and life threatening emergencies. But what other hospital services are available?
If you require professional advice regarding your health, the NHS provides a range of services. There are a number of hospital departments, staffed by a wide variety of healthcare professionals, with some crossover between departments.
For example, physiotherapists often work in different departments and doctors often do the same, working on a general medical ward as well as an intensive or coronary care unit.
Below is a list of the main departments you’ll come across when you visit an NHS hospital in the UK. Some of these units work very closely together, and may even be combined into one larger department.
Each department tends to be overseen by consultants in that speciality with a team of junior medical staff under them who are also interested in that speciality.
Accident and emergency (A&E)
This department (sometimes called Casualty) is where you’re likely to be taken if you’ve called an ambulance in an emergency. It’s also where you should come if you’ve had an accident, but can make your own way to hospital.
These departments operate 24 hours a day, every day and are staffed and equipped to deal with all emergencies. Patients are assessed and seen in order of need, usually with a separate minor injuries area supported by nurses.
⚠️ If you need urgent medical attention, to find your nearest A&E visit the NHS location services or dial 999 for an ambulance.
Doctors in this department give anaesthetic for operations. They are responsible for the provision of the following:
- Acute pain services (pain relief after an operation)
- Chronic pain services (pain relief in long-term conditions such as arthritis)
- Critical care services (pain relief for those who have had a serious accident or trauma)
- Obstetric anaesthesia and analgesia (epiduralsin childbirth and anaesthetic for Caesarean sections).
This department provides medical care to patients who have problems with their heart or circulation. It treats people on an inpatient and outpatient basis.
- Outpatient: short visit to hospital that lasts no more than a day.
- Inpatient: hospital visit that requires at least one night’s stay on a ward.
Typical procedures performed in the cardiology department include the following:
- Electrocardiogram (ECG)and exercise tests to measure heart function.
- Echocardiograms (ultrasound scan of the heart).
- Scans of the carotid artery in your neck to determine stroke risk.
- 24-hour blood pressure tests.
- Insertion of pacemakers.
- Cardiac catheterisation (coronary angiography) to see if there are any blocks in your arteries.
- MRI scans.
- Myocardial perfusion scans.
- Radionuclide tests.
Chaplains promote the spiritual and pastoral wellbeing of patients, relatives and staff. They are available to all members of staff for confidential counsel and support irrespective of religion or race. A hospital chapel is also usually available.
Sometimes called intensive care, this unit is for the most seriously ill patients.
It has a relatively small number of beds and is manned by specialist doctors and nurses, as well as by consultant anaesthetists, physiotherapists and dietitians.
Patients requiring intensive care are often transferred from other hospitals or from other departments in the same hospital.
Formerly known as X-ray, this department provides a full range of diagnostic imaging services including the following:
- General radiography (X-ray scans).
- Scans for A&E.
- Mammography (breast scans).
- Ultrasound scans.
- Angiography(X-ray of blood vessels).
- Interventional radiology (minimally invasive procedures, eg to treat narrowed arteries).
- CT scanning(scans that show cross sections of the body).
- MRI scanning(3D scans using magnetic and radio waves).
Many hospitals now have discharge lounges to help your final day in hospital go smoothly. Patients who don’t need to stay on the ward are transferred to the lounge on the day of discharge. Staff will inform the pharmacy, transport and relatives of your transfer.
To help pass the time, there are usually facilities such as a TV, radio, magazines, puzzles, books and newspapers.
⚠️ If someone feels unwell while waiting, nurses can contact a doctor to come and see you before you are discharged.
Ear nose and throat (ENT)
The ENT department provides care for patients with a variety of ear, nose and throat problems, including the following:
- General ear, nose and throat diseases
- Neck lumps
- Cancers of the head and neck area
- Tear duct problems
- Facial skin lesions
- Balance and hearing disorders
- Snoring and sleep apnoea
- ENT allergy problems
- Salivary gland diseases
- Voice disorders
Elderly services department
Led by consultant physicians specialising in geriatric medicine, the elderly services department looks after a wide range of problems associated with the elderly, including the following:
- Locomotor (movement) problems
- Continence problems
- Syncope (fainting)
- Bone disease
It provides a range of services such as home visits, day hospitals and outpatient clinics. The department often has close links with other community services for the elderly.
Run by consultants specialising in bowel-related medicine, this department investigates and treats upper and lower gastrointestinal disease, as well as diseases of the pancreas and bile duct system.
This includes endoscopy and nutritional services. Sub-specialities include colorectal surgery, inflammatory bowel disease and swallowing problems.
There are often endoscopy nurse specialists linked to a gastroenterology unit who are able to perform a wide range of bowel investigations. Endoscopy involves a small thin tube with a camera on the end.
This is guided down the throat or up the back passage to investigate problems in your oesophagus, digestive system and large bowels. Small surgical instruments can be guided up or down in the same way, meaning it can be used for diagnosis and treatment.
The general surgery ward covers a wide range of surgery and typically includes the following:
- Day surgery
- Thyroid surgery
- Kidney transplants
- Colon surgery
- Laparoscopic cholecystectomy (gallbladder removal)
- Breast surgery
Day surgery units have a high turnover of patients who attend for minor surgical procedures such as hernia repairs.
They also provide a range of care for cervical smear screening and post-menopausal bleeding checks.
Gynaecology departments usually have the following:
- A specialist ward
- Day surgery unit
- Emergency gynaecology assessment unit
- Outpatient clinics
Haematology services work closely with the hospital laboratory. These doctors treat blood diseases and malignancies linked to the blood, with both new referrals and emergency admissions being seen.
Women now have a choice of who leads their maternity care and where they give birth. Care can be led by a consultant, a GP or a midwife. Maternity wards provide antenatal care, care during childbirth and postnatal support.
Antenatal clinics provide monitoring for both routine and complicated pregnancies.
High-dependency units can offer one-to-one care for women who need close monitoring when there are complications in pregnancy or childbirth.
The microbiology department looks at all aspects of microbiology, such as bacterial and viral infections. They have become increasingly high profile following the rise of hospital-acquired infections, such as MRSA and C. difficile as well as antibiotic-resistant ‘superbugs’.
A head microbiology consultant and team of microbiologists test patient samples sent to them by medical staff from the hospital and from doctors’ surgeries.
Neonatal units have a number of cots that are used for intensive, high-dependency and special care for new-born babies.
It always maintains close links with the hospital maternity department, in the interest of babies and their families.
Neonatal units have the philosophy that, whenever possible, mother and baby should be together.
This department monitors and assesses patients with kidney (renal) problems. Nephrologists (kidney specialists) will liaise with the transplant team in cases of kidney transplants.
They also supervise the dialysis day unit for people who are waiting for a kidney transplant or who are unable to have a transplant for any reason.
This unit deals with disorders of the nervous system, including the brain and spinal cord. It’s run by doctors who specialise in this area (neurologists) and their staff.
There are also paediatric neurologists who treat children. Neurologists may also be involved in clinical research and clinical trials.
Specialist nurses (epilepsy, multiple sclerosis) liaise with patients, consultants and GPs to help with any problems that may occur between outpatient appointments.
Nutrition and dietetics
Trained dieticians and nutritionists provide specialist advice on diet for hospital wards and outpatient clinics, forming part of a multidisciplinary team.
The nutrition and dietetics department works across a wide range of specialities such as:
- Kidney problems
- Elderly care
- Surgery and critical care
They also provide group education to patients with diabetes, heart disease and osteoarthritis, and work closely with weight management groups.
Obstetrics and gynaecology units
The obstetrics and gynaecology unit provides maternity services such as:
- Antenatal and postnatal care
- Prenatal diagnosis unit
- Maternal and foetal surveillance
Overseen by consultant obstetricians and gynaecologists, there is a wide range of attached staff linked to them, including specialist nurses, midwives and imaging technicians.
Care in oobstetrics and gynaecology units can include the following:
- General inpatient and outpatient treatment
- Colposcopy, laser therapy or hysteroscopy for abnormal cervical cells
- Psychosexual counselling
- Recurrent miscarriage unit
- Early pregnancy unit
This profession helps people who are physically or mentally impaired, including temporary disability after medical treatment. It practices in the fields of both healthcare and social care. The aim of occupational therapy is to restore physical and mental functioning to help people participate in life to the fullest.
Occupational therapy assessments often guide hospital discharge planning, with the majority of patients given a home assessment to understand their support needs. Staff also arrange for provision of essential equipment and adaptations that are essential for discharge from hospital.
This department provides radiotherapy and a full range of chemotherapy treatments for cancerous tumours and blood disorders.
Staffed by specialist doctors and nurses trained in oncology (cancer care), it has close links with surgical and medical teams in other departments.
Eye departments provide a range of ophthalmic services for adults and children, including the following:
- General eye clinic appointments
- Laser treatments
- Optometry (sight testing)
- Orthoptics (non-surgical treatments, eg for squints)
- Prosthetic eye services
- Ophthalmic imaging (eye scans)
Orthopaedic departments treat problems that affect your musculoskeletal system. That’s your muscles, joints, bones, ligaments, tendons and nerves.
The doctors and nurses who run this department deal with everything from setting bone fractures to carrying out surgery to correct problems such as torn ligaments and hip replacements.
Orthopaedic trauma includes fractures and dislocations as well as musculoskeletal injuries to soft tissues.
Pain management clinics
Usually run by consultant anaesthetists, these clinics aim to help treat patients with severe long-term pain that appears resistant to normal treatments.
Depending on the hospital, a wide range of options are available, such as acupuncture, nerve blocks and drug treatment.
The hospital pharmacy is run by pharmacists, pharmacy technicians and attached staff. It is responsible for drug-based services in the hospital, including the following:
- The purchasing, supply and distribution of medication and pharmaceuticals
- Inpatient and outpatient dispensing
- Clinical and ward pharmacy
- The use of drugs
A pharmacy will provide a drug formulary for hospital doctors to use as a guide. It will also help supervise any clinical trial management and ward drug-use review.
Physiotherapists promote body healing, for example after surgery, through therapies such as exercise and manipulation. This means they assess, treat and advise patients with a wide range of medical conditions.
They also provide health education to patients and staff on how to do things more easily.
Their services are provided to patients on the wards, in the physiotherapy department itself and in rehabilitation units. Physiotherapists often work closely with orthopaedic teams.
Run by a combination of consultant doctors and specially trained radiotherapists, this department provides radiotherapy (X-ray) treatment for conditions such as malignant tumours and cancer.
Closely linked with nephrology teams at hospitals, these units provide haemodialysis treatment for patients with kidney failure. Many of these patients are on waiting lists for a kidney transplant.
They also provide facilities for peritoneal dialysis and help facilitate home haemodialysis.
Specialist doctors called rheumatologists run the unit and are experts in the field of musculoskeletal disorders (bones, joints, ligaments, tendons, muscles and nerves).
Their role is to diagnose conditions and recommend appropriate treatment, if necessary from the orthopaedic department. The rheumatologist may need to review you regularly, either in person or via one of the rheumatology team.
Alternatively, your condition may be one your GP can manage in the community. Many conditions are managed jointly between the GP and the hospital care team.
Sexual health (genitourinary medicine)
The sexual health department provides a free and confidential service offering the following services:
- Advice, testing and treatment for all sexually transmitted infections(STIs)
- Family planning care (including emergency contraception and free condoms)
- Pregnancy testing and advice
This department also provides care and support for other sexual and genital problems.
⚠️ Patients are usually able to phone the sexual health department directly for an appointment and don’t need a referral letter from their GP.
The urology department is run by consultant urology surgeons and their surgical teams. It investigates all areas linked to kidney and bladder-based problems.
The urology department typically performs the following procedures:
- Flexible cystoscopy bladder checks
- Urodynamic studies (eg for incontinence)
- Prostate assessments and biopsies
- Shockwave lithotripsy to break up kidney stones